HM Revenue & Customs Design System

I identified the need for the HM Revenue & Customs (HMRC) Design System to standardise user interface patterns. Leading a multidisciplinary team of designers and engineers in cataloging and documenting design patterns and building them out into the HMRC Design System. I recognised many strategic opportunities to collaborate with the…

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Child benefit digital service

I lead on the discovery phase of the Child benefit service. Mentoring a junior User Researcher, guiding them and carrying out much of the user research. We collaboratively conducted field research with users at home and used insight generated from this to identify user needs and opportunities to meet these…

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