HMRC Design System

I lead the design of the HMRC Design System. Answering a brief set by the Chief Digital Information Officer & Director of Digital Delivery to make digital services that HMRC delivers more consistent with each other, and the services of other Government departments. Working as part of a small team…

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Child benefit digital service

Collaborating with a junior user researcher, mentoring them and carrying out much of the user research in tandem. We conducted contextual enquiry in potential users homes and took insights from this research and mapping these on and as-is experience map. We used this experience map to identify user needs and…

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Virgin Money mobile site

I lead the design of Virgin Moneys new mobile site. Putting in place a design system that could be developed as the site matured. Initially I along with a team of three other designers conducted a competitor analysis of other mobile banking websites. This was most helpful in educating our…

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Drinkaware.co.uk

Help us to change peoples attitude and behaviour around alcohol. Drinkaware had two sites that were disjointed and needed to be combined. We wanted to build a site that supported people through a behaviour change model of precontemplation, contemplation, preparation and action.…

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