HMRC Design System

I lead the design of the HMRC Design System. Answering a brief set by the Chief Digital Information Officer & Director of Digital Delivery to make digital services that HMRC delivers more consistent with each other, and the services of other Government departments. Working as part of a small team…

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Child benefit digital service

Collaborating with a junior user researcher, mentoring them and carrying out much of the user research in tandem. We conducted contextual enquiry in potential users homes and took insights from this research and mapping these on and as-is experience map. We used this experience map to identify user needs and…

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